- True to size
- 50% Cotton, 50% Polyester
- Fabric: Velvet
- Crew Collar
- Fit: Loose
- Machine wash
- Package: 1 x Top & 1 x Bottoms
Note: Please refer to the size details to choose your suitable size. (Please allow 1-2 cm human measurement errors.)
Size Chart
| SIZE | US | BUST (in) | WAIST (in) | HIP (in) |
|---|---|---|---|---|
| S | 34–36 | 36–38" | 29.5–31.5" | 35.5–37.5" |
| M | 38–40 | 38–40" | 31.5–33.5" | 37.5–39.5" |
| L | 42–44 | 40–43" | 33.5–36.5" | 39.5–42.5" |
| XL | 46–48 | 43–46" | 36.5–39.5" | 42.5–45.5" |
| 2XL | 50–52 | 46–49" | 39.5–42.5" | 45.5–48.5" |
| 3XL | 54–56 | 49–52" | 42.5–45.5" | 48.5–51.5" |
| 4XL | 58–60 | 52–55" | 45.5–48.5" | 51.5–54.5" |
| 5XL | 62–64 | 55–58" | 48.5–51.5" | 54.5–57.5" |
At Flexarro, we are dedicated to delivering your order as quickly and safely as possible. Please review our shipping policy below to understand our processing and delivery timelines.
1. Shipping Destinations & Costs We currently ship to the United States, Canada, the United Kingdom, Australia, and Ireland.
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Currency: All prices and costs are in USD.
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Tax: All product prices displayed on our website are tax-inclusive. You will not be charged extra taxes at checkout.
2. Delivery Timelines & Rates The total time for you to receive your order is calculated as: Total Delivery Time = Handling Time + Transit Time
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Order Cutoff Time: 04:00 PM (GMT-05:00) Eastern Standard Time (New York).
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Processing (Handling) Days: Monday – Friday (excluding weekends and holidays).
| Ship to Country | Shipping Method | Order Value | Shipping Cost | Handling Time | Transit Time | Total Estimated Delivery |
| United States, Canada | Standard Shipping | $0 – $149.99 | $7.99 | 3–7 Business Days | 8–14 Business Days | 11–21 Business Days |
| Free Shipping | $150.00 and up | Free | 3–7 Business Days | 8–14 Business Days | 11–21 Business Days | |
| UK, Australia, Ireland | Standard Shipping | $0 – $149.99 | $7.99 | 3–7 Business Days | 7–12 Business Days | 10–19 Business Days |
| Free Shipping | $150.00 and up | Free | 3–7 Business Days | 7–12 Business Days | 10–19 Business Days |
Note: Delivery times are estimates and may be affected by factors outside our control, such as weather conditions, customs clearance, or carrier delays.
3. Shipping Carriers We use trusted international carriers to ensure your package arrives safely. Our primary partners include FedEx, UPS, and DHL. You will receive a confirmation email with tracking information once your order has left our warehouse.
4. Order Tracking
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Notification: You will receive an email notification when your order is shipped.
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How to Track: The email will contain a tracking number and a link. You can track your shipment status directly through the carrier's website or via the link provided.
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Delays: If your order exceeds the estimated delivery time, please contact us at support@flexarro.com, and we will verify the status with the shipping company.
5. Inspection & Damages Upon delivery, please carefully inspect your package before discarding the packaging materials.
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Checklist: Ensure you have received the correct items and that there is no breakage or damage.
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Report Issue: If your item is damaged or missing, please contact us immediately at support@flexarro.com with photos of the condition. We will assist you in resolving the issue promptly.
6. Incorrect Shipping Address It is the customer's responsibility to ensure the shipping address is accurate at the time of purchase.
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Re-delivery Fee: If a shipment is returned to us due to an incorrect or incomplete address provided by the customer, a $7.99 re-delivery fee will be charged to reship the package.
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Correction: If you realize you made a mistake, please contact us strictly before the order is shipped. Once shipped, we cannot change the address.
7. Contact Us If you have any questions regarding our shipping policy, please contact us:
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Email: support@flexarro.com
At Flexarro, we are dedicated to ensuring a comfortable and confident shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined below.
1. Return Window
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30-Day Policy: We accept return requests within 30 days from the date your package was delivered.
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Late Returns: Requests made after this 30-day window will not be accepted. The order will be considered final and accepted by the customer.
2. Return Eligibility To be eligible for a return, your item must meet the following criteria:
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Condition: The item must be unused, unwashed, and in the same condition that you received it.
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Packaging: It must be in the original packaging with all tags attached.
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Non-Returnable: We cannot accept items that have been modified, worn, or damaged by the customer. Minor issues such as redundant threads that can be easily cut are not considered defects.
3. Returns for Defective or Damaged Items We will issue a full refund (including original shipping costs) if your item arrives in any of the following conditions:
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The product arrives damaged or shattered.
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The product size differs from what you ordered due to our error.
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The product has a manufacturing defect.
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Action: Please verify your shipment upon delivery. If you find any issues, contact us immediately with photos/evidence.
4. Exchange Policy
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No Direct Exchanges: We do not offer direct exchanges for incorrect selection of sizes, designs, or addresses provided by the customer.
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How to Change: If you need a different size or item, please return the original item for a refund (if eligible) and place a new order for the correct item. Please review all order details carefully before confirming your purchase.
5. Order Cancellation
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Time Frame: You may cancel your order within 6 hours of placing it.
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Cancellation Fee: A 10% cancellation fee (of the total order value) will be deducted from your refund to cover payment processing and administrative costs.
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Late Cancellation: Requests made after 6 hours may not be honored if the order has already been sent to our warehouse for processing and shipping.
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How to Cancel: Email support@flexarro.com immediately with your order number.
6. Return Process To initiate a return, please follow these steps:
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Contact Us: Email support@flexarro.com with your Order Number, Proof of Purchase, and Photos (if the item is defective).
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Approval: Our support team will review your request within 2–3 business days. If approved, we will provide you with the Return Address and instructions.
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Note: Do NOT return the package to the address on the shipping label without prior confirmation.
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Ship: Pack the item securely and ship it using a traceable carrier. You must pay for the return shipping costs.
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Tracking: Email us the tracking number or a photo of the return receipt. We are not responsible for lost return packages without tracking.
7. Shipping Costs & Fees
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Return Shipping: The customer is responsible for paying return shipping costs. These costs are non-refundable.
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Restocking Fee: We do not charge a restocking fee.
8. Refund Processing
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Timeline: Once we receive and inspect your return, we will process your refund within 5 business days.
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Notification: You will receive an email confirmation once the refund is issued.
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Bank Processing: Depending on your credit card company or bank, it may take an additional 10–15 business days for the funds to officially post to your account.
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Late Refunds: If you haven’t received a refund after this period, please contact your bank first. If the issue persists, contact us at support@flexarro.com.
Contact Us If you have any questions regarding our Refund & Return Policy, please contact us:
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Email: support@flexarro.com