Shipping policy
At Flexarro, we are dedicated to delivering your order as quickly and safely as possible. Please review our shipping policy below to understand our processing and delivery timelines.
1. Shipping Destinations & Costs We currently ship to the United States, Canada, the United Kingdom, Australia, and Ireland.
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Currency: All prices and costs are in USD.
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Tax: All product prices displayed on our website are tax-inclusive. You will not be charged extra taxes at checkout.
2. Delivery Timelines & Rates The total time for you to receive your order is calculated as: Total Delivery Time = Handling Time + Transit Time
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Order Cutoff Time: 04:00 PM (GMT-05:00) Eastern Standard Time (New York).
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Processing (Handling) Days: Monday – Friday (excluding weekends and holidays).
| Ship to Country | Shipping Method | Order Value | Shipping Cost | Handling Time | Transit Time | Total Estimated Delivery |
| United States, Canada | Standard Shipping | $0 – $149.99 | $7.99 | 3–7 Business Days | 8–14 Business Days | 11–21 Business Days |
| United States, Canada | Free Shipping | $150.00 and up | Free | 3–7 Business Days | 8–14 Business Days | 11–21 Business Days |
| UK, Australia, Ireland | Standard Shipping | $0 – $149.99 | $7.99 | 3–7 Business Days | 7–12 Business Days | 10–19 Business Days |
| UK, Australia, Ireland | Free Shipping | $150.00 and up | Free | 3–7 Business Days | 7–12 Business Days | 10–19 Business Days |
Note: Delivery times are estimates and may be affected by factors outside our control, such as weather conditions, customs clearance, or carrier delays.
3. Shipping Carriers We use trusted international carriers to ensure your package arrives safely. Our primary partners include FedEx, UPS, and DHL. You will receive a confirmation email with tracking information once your order has left our warehouse.
4. Order Tracking
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Notification: You will receive an email notification when your order is shipped.
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How to Track: The email will contain a tracking number and a link. You can track your shipment status directly through the carrier's website or via the link provided.
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Delays: If your order exceeds the estimated delivery time, please contact us at support@flexarro.com, and we will verify the status with the shipping company.
5. Inspection & Damages Upon delivery, please carefully inspect your package before discarding the packaging materials.
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Checklist: Ensure you have received the correct items and that there is no breakage or damage.
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Report Issue: If your item is damaged or missing, please contact us immediately at support@flexarro.com with photos of the condition. We will assist you in resolving the issue promptly.
6. Incorrect Shipping Address It is the customer's responsibility to ensure the shipping address is accurate at the time of purchase.
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Re-delivery Fee: If a shipment is returned to us due to an incorrect or incomplete address provided by the customer, a $7.99 re-delivery fee will be charged to reship the package.
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Correction: If you realize you made a mistake, please contact us strictly before the order is shipped. Once shipped, we cannot change the address.
7. Contact Us If you have any questions regarding our shipping policy, please contact us:
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Email: support@flexarro.com