Privacy policy

This Privacy Policy describes how www.flexarro.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collection of Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

• Device Information

  • Purpose: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Data Collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Order Information

  • Purpose: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and providing you with information or advertising relating to our products or services.

  • Source: Collected from you.

  • Data Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

2. Sharing Personal Information We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

• Service Providers: We use trusted third-party platforms to power our online store.

• Payment & Shipping: We share data with payment processors (e.g., PayPal, Stripe) and shipping carriers (e.g., FedEx, UPS) to fulfill your orders.

• Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

3. Behavioral Advertising (Important for Google Ads) As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site.

• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.

Opting Out: You can opt out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

4. Use of Cookies A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).

• Control: You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience.

5. Your Rights (GDPR & CCPA)

• GDPR (European Residents): If you are a resident of the European Economic Area (EEA), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.

• CCPA (California Residents): If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. You also have the right to designate an authorized agent to submit these requests on your behalf.

6. Data Retention When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

7. Security We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All sensitive information (such as credit card data) provided is encrypted using Secure Socket Layer (SSL) technology.

8. CAN-SPAM Compliance We collect your email address in order to send information, respond to inquiries, and/or other requests or questions. To be in accordance with CAN-SPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.

• Identify the message as an advertisement in some reasonable way.

• Include the physical address of our business or site headquarters.

• Monitor third-party email marketing services for compliance, if one is used.

• Honor opt-out/unsubscribe requests quickly.

• Allow users to unsubscribe by using the link at the bottom of each email.

9. Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

• Email: support@flexarro.com

• Phone: +1 (719) 286-9689

• Company Address: 1500 N GRANT ST STE N39, DENVER, CO 80203